ConnectWise connects technical teams to solutions, services, and people, enabling them to achieve their objectives rapidly by utilising their software. However, the expanding business had a dilemma. Project Management Software that Integrates With Connectwise that Integrates With Connectwise’s integration of four distinct business units, each with its own business processes, resulted in duplications, process variations, and an overabundance of obsolete papers.
This complicated their processes and slowed down their teams. ConnectWise deployed Nintex Promapp®, a process mapping and management solution that enables teams to comprehend, document, and enhance their business processes, in order to establish a unified system. Nintex Promapp® simplified ConnectWise’s process variation management. The product seamlessly connected with their current SharePoint system and streamlined their process library by 75%.
Simplicity fosters cooperation
ConnectWise merged four of its business areas, namely ConnectWise Automate, ConnectWise Sell, ConnectWise Control, and ConnectWise Manage, as part of their rebranding initiative. Robert Browning, a documentation specialist, explains that because ConnectWise teams had previously functioned independently of one another, this convergence resulted in a wide variety of dissimilar methods and tools. ConnectWise chose Nintex Promapp® for its ease of use, its ability to interact with SharePoint, and its process variation management capabilities in order to address their difficulties.
Their use of the platform would promote cooperation and communication within the newly-formed business unit and allow for a standardised approach to business process management.
Effective administration of process variation
With the process variant management add-on for Project Management Software that Integrates With Connectwise can now easily manage processes that are similar but not identical. The simple drop-down menu of the add-on allows users access to their business processes, allowing them to rapidly locate the appropriate process variant for their needs. Modifying processes is quick and simple: teams make a change, and Nintex Promapp® updates the other process versions and notifies the affected parties.
“Previously, four distinct individuals made the same alteration in four distinct locations, four times each.
Now, a single person can make a modification, and it will propagate to all four systems simultaneously, saving us time,” explains Browning.
Making process management accessible to the masses
Browning notes that, following the implementation of Project Management Software that Integrates With Connectwise and the training of team members on how to utilise the tool, employees quickly gained the confidence to write and document their own processes. Soon, more than 100 ConnectWise employees were using Nintex Promapp® to manage their business operations and researching ways to onboard new colleagues. In a little over a year of using the platform, ConnectWise was able to achieve the seamless integration of their teams, with quantifiable results to show for their work.
During this time, ConnectWise captured close to 1,500 essential processes, with individuals frequently monitoring and providing feedback on these processes. This improved communication throughout the entire team, especially those located in international offices.
Supporting innovation and change
In the fast-paced, rapidly-changing technological environment, agility is essential. Prior to the introduction of Nintendo Promapp®, altering a single procedure may take teams weeks or months. Now, the platform enables ConnectWise’s business teams to make regular, time-sensitive updates. “Our teams employ Agile methodology, such as sprints, to test new initiatives,” explains Browning. We have implemented this based on the input we have received on workflow processes. Using this methodology, team members apply a suggested modification over a predetermined time period, evaluate its efficacy, and then either go back to the original form or continue with the new process. The team at ConnectWise has been pleasantly surprised by the unanticipated benefit of a 75 percent reduction in the size of their process library, which has had a beneficial influence on their available storage space.
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The original division and misunderstanding between teams has been replaced by a culture of continuous improvement in which business processes are straightforward to locate and implement.
Why you should utilise ConnectWise Manage
Designed for MSPs and IT departments, ConnectWise Manage is an award-winning professional services automation (PSA) solution that links your whole business. It generates a single perspective through a single data layer, allowing you to clarify and streamline what is truly occurring within your business. Want to learn more about how ConnectWise Manage can add value to your organisation? Today, schedule a demonstration with our specialists or request a free trial.
Key benefits Improve internal communication
ConnectWise Manage improves internal communication by integrating your business’s operations. It keeps your teams informed so they can go in the same direction, while boosting management’s trust in the organization’s capacity to maintain and expand a satisfied client base.
Customer experience
Communication is bidirectional. ConnectWise Manage improves team accountability, hence increasing customer happiness. Additionally, the ConnectWise Customer Portal enables clients to communicate with your employees in a more efficient and productive manner.
Increase revenue & cut costs – Project Management Software that Integrates With Connectwise
ConnectWise Manage reduces the procurement time and billing process for your Project Management Software that Integrates With Connectwise operations and finance teams, eventually increasing revenue and cutting costs through efficiencies.
Regarding Intermedia
Intermedia is an all-inclusive provider of cloud-based business applications. Its Office in the Project Management Software that Integrates With Connectwise package unifies the fundamental IT applications that businesses require to operate, such as email, telephony, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security, and archiving – all from a single supplier.
Consider Office 365 as your “Business Cloud Platform.”
The apps of Intermedia are included into its HostPilot® control panel. One login, one password, one bill, and one support source enables tremendous cross-service efficiencies for users and IT managers. Intermedia provides enterprise-grade security, a service level agreement guaranteeing 99.999% uptime, and 24/7 phone assistance with average wait times of less than 60 seconds. Over 700 people at Intermedia service over one million users across over 75,000 organisations and 6,000 active partners, including VARs, MSPs, key distributors, and telcos. Its award-winning Partner Program allows partners to sell under their own brand and maintain control over billing, pricing, and other customer-relationship aspects. Intermedia is the largest independent provider of cloud-based Exchange email and a leader in cloud voice services. For additional details, please visit Intermedia.net.
Regarding Intermedia
Intermedia is a comprehensive provider of business cloud software. Its Office in the CloudTM bundle consolidates the essential IT applications that businesses need to operate, including email, telephony, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security, and archiving – all from a single provider.
Office 365 as your “Business Cloud Platform”
Intermedia’s applications are integrated into its HostPilot® control panel. One login, one password, one bill, and one support source provides users and IT managers with enormous cross-service efficiencies. Intermedia provides enterprise-grade security, a service level agreement ensuring 99.999% uptime, and around-the-clock phone support with average wait times of less than 60 seconds. Over 700 employees at Intermedia serve over one million users across over 75,000 organisations and 6,000 active partners, including value-added resellers, managed service providers, key distributors, and telecommunications companies.
Its Partner Program enables partners to sell under their own brand and keep control over billing, pricing, and other customer-relationship features. Intermedia is the leading provider of cloud-based telephony services and the largest independent provider of cloud-based Exchange email.
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